Privacy Policy — jayabajl
At jayabajl, your privacy matters as much as your experience at the tables. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold as a registered player in Bangladesh.
Our Privacy Commitment
How jayabajl Protects Your Information
We designed our data practices around one principle: collect only what is necessary, protect it rigorously, and give you full transparency and control. The six pillars below summarise how that commitment translates into daily practice on jayabajl.
All data transmitted between your device and jayabajl is protected by TLS 1.3 encryption. Whether you are logging in, making a deposit via bKash or Nagad, or accessing your account history, your session data travels over a fully encrypted channel.
jayabajl adheres to the data minimisation principle. We collect only the personal information that is genuinely required to operate your account, process your transactions, and comply with our legal obligations. We do not collect data for its own sake.
Your personal data is never sold, rented, or traded to third-party marketers or data brokers. We share data with service providers only where strictly necessary for platform operations, and only under binding data processing agreements that prohibit secondary use.
Identity documents submitted during KYC verification — including National Identity Cards and proof-of-address documents — are stored in an isolated, access-controlled document vault. Access is restricted to trained compliance personnel and is logged for audit purposes.
You have the right to access, correct, export, and request deletion of your personal data. These rights can be exercised by contacting our support team at any time. We aim to respond to all data-related requests within 15 business days of receipt.
We retain personal data only as long as necessary for the purpose for which it was collected, or as required to satisfy legal and regulatory obligations. Transaction records and KYC documents are retained for a defined period after account closure before being securely destroyed.
Section 1
Data We Collect
jayabajl collects personal data through multiple touchpoints during your use of the Platform. The categories of data collected, and the context in which each category is gathered, are set out below.
1.1 Registration Data
When you create an account on jayabajl, we collect the personal details you provide in the registration form. This includes your full name, date of birth, email address, mobile phone number, and your city or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna). Date of birth is collected specifically to verify that you meet the 18+ age requirement for gambling on the Platform.
1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations and to protect against fraud and underage gambling, jayabajl may request and collect the following documents from registered players:
- A copy of a government-issued photo identification document (National Identity Card, passport, or driving licence).
- Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days).
- Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account page; or bank statement confirming the account belongs to the registered player).
- A selfie holding the identification document, requested in specific enhanced-verification cases.
1.3 Financial Transaction Data
When you make a deposit or request a withdrawal on jayabajl, we collect transaction data necessary to process and record the payment. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the mobile number or account reference associated with the payment method, transaction amounts in BDT, transaction timestamps, and transaction reference numbers issued by the payment provider. We do not store full card numbers or mobile banking PINs — these are handled exclusively by the respective payment gateways under their own security protocols.
1.4 Gameplay & Betting Activity Data
jayabajl records your activity on the Platform in order to settle bets accurately, calculate bonuses, detect irregular patterns, and provide you with a complete account history. Gameplay data collected includes bet amounts, odds accepted, game titles played, session start and end times, wager outcomes, bonus activations, and wagering progress toward any active promotion requirements.
1.5 Technical & Device Data
When you visit jayabajl, certain technical data is automatically collected by our servers and analytics systems. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud detection, and improving Platform performance for players across Bangladesh.
| Data Category | Specific Items Collected | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, email, mobile number, city | Account creation & age verification |
| KYC Documents | Photo ID, proof of address, payment proof | Identity verification & fraud prevention |
| Financial | Payment method, amount, timestamps, reference IDs | Transaction processing & AML compliance |
| Gameplay | Bets placed, game sessions, outcomes, bonuses | Bet settlement & responsible gaming monitoring |
| Technical | IP address, browser, device type, session logs | Security, fraud detection & UX optimisation |
| Communications | Support emails, chat transcripts, feedback | Customer service & dispute resolution |
Section 2
How We Use Your Data
jayabajl processes personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are inconsistent with the purposes for which it was originally collected. The lawful bases on which we rely to process your data are: performance of a contract (operating your account), compliance with legal obligations, our legitimate business interests (subject to your rights), and — where applicable — your explicit consent.
2.1 Account Operations
The most fundamental use of your data is to create and maintain your jayabajl account. This includes verifying your identity and age during registration, processing your login sessions securely, maintaining your wallet balance, recording your deposit and withdrawal history, and providing you with access to sports betting markets, casino games, and other Platform features.
2.2 Payment Processing
Your financial data is used to initiate, process, and reconcile deposit and withdrawal transactions. For deposits made via bKash, Nagad, Rocket, and Upay, your registered mobile number is shared with the respective mobile financial service to authenticate the transaction. For bank transfer withdrawals, your account details are shared with the receiving bank solely for the purpose of executing the transfer.
2.3 Responsible Gaming Monitoring
jayabajl uses your gameplay and transaction data to operate responsible gaming tools, including deposit limit tracking, self-exclusion enforcement, and automated detection of betting patterns that may indicate problem gambling behaviour. If our systems identify a player who may be at risk, our support team may make proactive contact. This use of data is in your direct interest and is a fundamental component of our commitment to player welfare.
2.4 Fraud Prevention & Security
Technical data — including IP addresses, device fingerprints, and session logs — is processed by jayabajl's security systems to detect and prevent account takeover attempts, fraudulent registrations, bonus abuse, money laundering, and multi-accounting. Where a security event is detected, your account may be temporarily restricted while an investigation is conducted.
2.5 Marketing Communications
With your consent, jayabajl may use your email address and mobile number to send you promotional messages about new games, bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, and BPL season offers), and platform updates. You may withdraw your consent to marketing communications at any time by contacting support@jayabajl. Withdrawal of marketing consent does not affect the processing of your data for account operation or legal compliance purposes.
Section 3
Data Sharing & Third Parties
jayabajl does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data with external parties only where it is necessary to provide you with Platform services, to comply with applicable legal or regulatory requirements, or to protect the Platform's integrity and security.
3.1 Service Providers
We engage a limited number of trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These providers are permitted to use your data only for the specific services they provide to jayabajl and are contractually prohibited from using it for any other purpose. Categories of service providers engaged by jayabajl include:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks process transaction data to execute deposits and withdrawals.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive pseudonymised session identifiers to deliver game content and record round outcomes. Full personal identity data is not shared with game providers.
- KYC verification services: Third-party identity verification platforms may receive copies of KYC documents to assist in automated document authentication.
- Cloud hosting and infrastructure providers: Our Platform is hosted on secure cloud infrastructure. Hosting providers have access to server-level data but are bound by strict confidentiality obligations.
- Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand Platform performance and user behaviour at a population level.
3.2 Legal & Regulatory Disclosures
jayabajl may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where we are legally required to do so by a valid court order, subpoena, or applicable legal obligation. In all such cases, we will disclose only the minimum information required to satisfy the legal demand. Where permitted by law, we will notify the affected account holder of such a disclosure.
3.3 Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring of the jayabajl business, personal data held by the Platform may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, affected players will be notified in advance and the acquiring entity will be required to honour the terms of this Privacy Policy or provide players with the opportunity to delete their accounts before the transfer takes effect.
Section 4
Cookies & Tracking Technologies
jayabajl uses cookies and similar tracking technologies to keep your session active, remember your preferences, detect security anomalies, and understand how players interact with the Platform. A cookie is a small text file stored on your device by your web browser when you visit a website.
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, login state, CSRF protection, load balancing | Session (deleted on browser close) |
| Functional | Language preference, odds format, display settings | Up to 12 months |
| Analytics | Aggregate page view counts, feature usage, error logging | Up to 24 months |
| Security | Device fingerprinting, bot detection, fraud signal collection | Up to 6 months |
| Marketing | Tracking promotional campaign performance (with consent only) | Up to 30 days |
4.2 Managing Cookies
Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform — disabling them would prevent you from logging in or maintaining a session. All other cookie categories can be managed through your browser settings. Most modern browsers allow you to view, block, or delete cookies through their privacy or settings menu. Please note that blocking functional cookies may affect your Platform experience, as saved preferences will not be retained between sessions.
For players accessing jayabajl from Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh using mobile browsers (Chrome for Android, Samsung Internet, or Firefox Mobile), cookie management options are typically found under the browser's "Site Settings" or "Privacy" menu.
Section 5
Data Retention & Storage
jayabajl retains personal data for the period necessary to fulfil the purpose for which it was collected, and for as long as required to meet our legal, regulatory, and contractual obligations. The retention periods applied to each category of personal data are as follows:
- Active account data: Retained for the full duration of your account's active status plus a post-closure period of 5 years to support any regulatory inquiries, dispute resolution, or AML audit requirements.
- KYC documents: Retained for 5 years following the closure or last verified activity on your account, after which documents are securely destroyed in accordance with our data disposal procedures.
- Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for 7 years following the transaction date to meet standard financial record-keeping obligations.
- Gameplay records: Bet history and game session records are retained for 5 years following the relevant activity date.
- Support communications: Email correspondence and support chat transcripts are retained for 3 years following the date of the communication.
- Marketing data: Email addresses and mobile numbers held for marketing purposes are deleted promptly upon withdrawal of marketing consent, unless the same data is also held for account operation purposes.
- Technical/log data: Server access logs, IP address records, and security event logs are retained for a maximum of 12 months, unless a specific security event requires extended retention for investigation purposes.
Section 6
Your Privacy Rights
As a registered player on jayabajl, you hold a number of rights in relation to the personal data we process about you. These rights are described below. To exercise any of these rights, contact our data support team at support@jayabajl with your account username and a clear description of the request. We will respond within 15 business days.
You have the right to request a copy of the personal data jayabajl holds about you, together with information about how it is being used. We will provide this in a structured, readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update your basic profile details (email, mobile number) directly from your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies. Note that certain data must be retained to meet legal obligations even after account closure.
You have the right to request that processing of your personal data be restricted in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you do not want erasure.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another controller where technically feasible.
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
jayabajl will not discriminate against any player who exercises their privacy rights. Exercising a right (such as withdrawing marketing consent) will not affect the quality of service provided to your account, your ability to place bets, or your access to promotions for which you are otherwise eligible.
Section 7
Data Security Measures
Protecting the personal data of our players in Bangladesh and beyond is a core operational priority at jayabajl. We implement a layered security architecture designed to prevent unauthorised access, data breaches, and misuse of personal information.
7.1 Technical Safeguards
- Transport Layer Security (TLS 1.3): All communications between your browser or app and our servers are encrypted in transit using TLS 1.3, the current industry standard for web encryption.
- AES-256 Encryption at Rest: Sensitive data stored in our databases — including personal identity information and KYC documents — is encrypted at rest using AES-256 symmetric encryption.
- Multi-Factor Authentication (MFA): All internal staff access to production systems containing player data requires multi-factor authentication. Players are also encouraged to enable two-step verification on their accounts.
- Intrusion Detection Systems: Automated intrusion detection and prevention systems (IDS/IPS) monitor network traffic for anomalous patterns indicative of attempted breaches or data exfiltration.
- Regular Security Audits: jayabajl conducts periodic internal security reviews and engages independent third-party security firms to perform penetration testing and vulnerability assessments.
7.2 Organisational Safeguards
- Access to personal player data is restricted on a strict need-to-know basis. Employees and contractors are granted access only to the data categories required to perform their specific role.
- All personnel with access to player data are subject to confidentiality obligations as a condition of their engagement.
- Data breach response procedures are maintained and tested regularly. In the event of a breach that poses a risk to your personal data, affected players will be notified without undue delay.
- New employees with access to player data receive mandatory data protection training before being granted system access.
7.3 Your Role in Account Security
While jayabajl implements comprehensive security measures on the Platform side, account security also depends on the steps you take to protect your own credentials. We strongly recommend that you use a unique, strong password for your jayabajl account that is not reused on any other platform, enable any available two-step verification options, and contact support@jayabajl immediately if you suspect your account credentials have been compromised.
Section 8
Updates to This Policy
jayabajl reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When a material change is made to this Policy:
- Registered players will be notified by email to the address associated with their account at least 7 days before the revised policy takes effect.
- A prominent notice will be displayed on the jayabajl Platform for a minimum of 14 days following publication of the revised policy.
- The "Last Revised" date displayed at the top of this page will be updated to reflect the date of the most recent change.
- Continued use of your jayabajl account after the effective date of any revision constitutes acceptance of the updated Privacy Policy.
If you disagree with a material revision to this Privacy Policy and do not wish to be bound by the updated terms, you have the right to close your account before the revision takes effect. To close your account, contact support@jayabajl. Any real-money balance remaining in your account at the time of closure will be returned to your verified payment method, subject to the standard KYC and withdrawal processing procedures described in our Terms & Conditions.
This Privacy Policy is written in English and the English version is the authoritative and binding version for all purposes. The policy governs the data practices of jayabajl as they relate to all registered players, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
For any privacy-related enquiries, to exercise your data rights, or to report a suspected data security incident, please contact our team at support@jayabajl. We are available during operational hours (18:00–24:00 BST, UTC+6) and aim to acknowledge all privacy enquiries within 24 hours.
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